vb8 database Privacy Policy

We may collect various types of information during account registration and use of services on vb8 database. These are listed below by category:

1.1 Information You Provide Directly

Information you provide yourself includes:

• Full name, date of birth and national identity card details (for identity verification)
• Email address and mobile number
• Residential address
• Password and security-related information
• Financial transaction details — such as bKash, Nagad, Rocket or bank account information

1.2 Automatically Collected Information

When you use the platform, our system may automatically collect certain technical information:

• IP address and device identification information
• Browser type, operating system and device model
• Time of access to the platform, browsing patterns and session duration
• Information obtained from cookies and similar tracking technologies

1.3 Information Received from Third Parties

For identity verification and fraud prevention purposes, we may sometimes verify your information with trusted third-party service providers. In such cases, only the minimum necessary information is collected.

Collected information is used only for the purposes described below:

• Account Management: To handle registration, login and account security.
• Identity Verification: To prevent access by minors and confirm the 21+ age requirement.
• Processing Financial Transactions: To complete deposit and withdrawal processes.
• Customer Support: To provide assistance via live chat or email.
• Fraud Prevention: To monitor unusual transactions or suspicious activity.
• Service Improvement: To analyse and improve platform performance.
• Notifications and Communications: To send important updates related to your account or services.

We never sell your information to third parties. Data is used only where necessary for operating the service.

vb8 database uses cookies to help operate the platform. A cookie is a small data file stored in your browser.

3.1 Types of Cookies

• Essential Cookies: These cookies are required to maintain login sessions and ensure security — they cannot be disabled.
• Functional Cookies: Used to remember your language preference and other settings.
• Analytics Cookies: Used to review platform usage and improve services.

3.2 Cookie Controls

You can disable cookies from your browser settings. Keep in mind that disabling essential cookies may prevent some core platform features from working properly.

To keep your information secure, vb8 database has adopted industry-standard technical and administrative safeguards:

• SSL Encryption: All your communications and transactions on the platform are secured through SSL (Secure Socket Layer) encryption.
• Encrypted Data Storage: Sensitive information that is stored is kept in encrypted form.
• Access Controls: Only authorised staff can access user information, on a need-to-know basis.
• Regular Security Reviews: System security is regularly tested and evaluated.
• Two-Factor Verification: OTP-based verification is in place to protect accounts.

Even so, no digital system is completely risk-free. We therefore recommend that you keep your password confidential and notify our support team immediately if you notice any suspicious activity.

vb8 database may share your information with third parties in specific and limited circumstances:

5.1 Service Provider Partners

Necessary information may be shared with our trusted partners for payment processing (bKash, Nagad, Rocket and bank transfers), identity verification and technical services. These partners may only use the information to provide the specified service and are not permitted to use it for any other purpose.

5.2 Legal Obligations

We may be required to provide necessary information in response to applicable laws in Bangladesh, court orders or lawful requests from government authorities.

5.3 Business Transfers

In the event of a business restructure or change of ownership, user information may form part of the related process. In such cases, we will provide advance notice where possible.

Your information is retained for as long as your account remains active. Even after an account is closed or deactivated, certain information may be retained for a defined period to meet legal obligations, resolve disputes and prevent fraud. No information is held beyond the limits required by applicable law.

Financial transaction records and identity verification information may need to be retained for longer periods than other data, in line with relevant legal requirements.

You have the following rights regarding your personal information:

• Right to Access: You may request to know what information we hold about you.
• Right to Correction: You may request correction of any inaccuracies in your information.
• Right to Deletion: In certain circumstances you may request deletion of your information, though some data may need to be retained due to legal obligations.
• Right to Object to Processing: You may object to your information being used for specific purposes.
• Right to Data Portability: You may request to receive information related to you in a structured format.

To exercise these rights, please contact our customer support team. We will aim to respond to your request within 30 business days.

vb8 database strictly prohibits its services for anyone under 21 years of age. We do not knowingly collect personal information from any minor. Age verification is a mandatory step at registration.

If it comes to our attention that a minor's information has been collected by mistake, we will immediately delete that information and close the associated account. For more on responsible use of the platform, please read our Responsible Gaming guidelines.

vb8 database primarily serves users in Bangladesh. However, some of our technical service providers may be located in other countries. In such cases, your information may be transferred to those countries. For any such transfer, we ensure that the receiving party maintains adequate data protection measures.

vb8 database reserves the right to review and update this privacy policy as needed. If significant changes are made to the policy, we will notify you via your registered email or through a clear notice on the platform.

Continuing to use the platform after any changes means you are considered to have agreed to the updated policy. You are therefore encouraged to revisit this policy from time to time. For answers to common questions, you can check our FAQ section.

If you have any questions, concerns or complaints about this privacy policy, please get in touch with us. Our customer service team is available in both Bengali and English, seven days a week, 24 hours a day.

To learn more about our services and terms, visit our About Us page.